Refund policy

Returns
Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original unopened packaging. To complete your return, please include your order number, receipt, or proof of purchase. Please do not send your purchase back to the manufacturer.

Non-Returnable & Exempt Items
Printheads, carriage boards, and mainboards (unless pre-authorized; tested circuit boards and mainboards may be subject to a restocking fee if accepted)
Opened ink, cleaning solutions, powders, or transfer film
Hazardous materials or flammable liquids
Gift cards and downloadable software products
Sale or clearance items (only regular-priced items are eligible for a refund)
Any item not in its original condition, damaged, or missing parts for reasons not due to our error, or returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved. If approved, your refund will be processed automatically back to your original method of payment within 3 to 5 business days.

Late or Missing Refunds
If you have not received an approved refund yet, first check your bank or card statement again, then contact your card issuer or bank, as posting times vary. If you have done this and still have not received your refund, please contact us at sales@inkjetparts.com or 844-571-8171.

Exchanges
We replace items if they arrive defective or damaged. If you need an exchange for the same item, email us first at sales@inkjetparts.com or call 844-571-8171 and ship your authorized return to:
Inkjet Parts
1590 S Milliken Ave, Suite E
Ontario, CA 91761, United States

Return Shipping
Mail authorized returns to:
Inkjet Parts, 1590 S Milliken Ave, Suite E, Ontario, CA 91761, United States

You are responsible for paying return shipping costs unless the return is due to our error. Original shipping costs are non-refundable, and if we provide a return label, the return shipping cost will be deducted from your refund. For returns over $75, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of uninsured return packages.