Inkjet Parts products are covered under warranty for 90 days. However the approval depends on case to care scenario. Please follow the procedures below to file your warranty claim.
1. Contact customer service through email Contact Us with the part name and number, your order number. Specify the problem associated to the part you want to return. If possible, attach pictures of the part in the email.
2. Your returned part is subject to a full battery of tests by our technicians to determine whether the failure of performance of the part is cussed by misuse, damaged during installation, anything, other than defects from the factory.
3. Once the warranty is granted. Our customer service will ship out the new part or issue the store credit, based on your preference.
Upon the receipt of your part, it will take 3-5 days to have the new part shipped or the store credit issued back to your account.
4. Please ship the return part to:
5534 Nanday Ct.
Oceanside, CA 92057
Thanks so much for your business. Your satisfaction is our goal.